Cost of Care

Costs Involved in Specialized and Emergency Veterinary Care
 
We understand that the expenses relating to specialized medical care are often a significant concern for families. Our goal is to provide a course of treatment that balances the needs of your pet and your family. We are committed to providing you excellent care for your pet at a reasonable cost.
 
VMC helps pet owners with the cost of specialized veterinary care in these ways:   
  • Maintaining a reasonable and fair pricing structure relative to the quality of care provided. Our pricing structure and prices are constantly monitored and adjusted to balance healthy business practices with excellent value for pet owners.
  • Assisting you in making an informed financial decision. Before treatment begins, the medical team will provide you with a recommended treatment plan and expense summary.  Please share all of your questions and concerns regarding costs with your doctor or technician before treatment begins. It is important that your medical team have a clear understanding of your wishes before any course of treatment is undertaken. Once you agree to a plan, you will be asked to sign the estimate and make a deposit if required.
  • Providing you with choices on payment method. VMC of CNY accepts cash, check, debit cards, Visa, MasterCard, American Express, Discover and CareCredit. Citi Health Card is available as an additional option. For information on Citi Health, please ask the Veterinary Medical Center’s Client Care Representatives or log onto: Citi Health.
 
FAQs
When will payment be expected?
Payment for services is expected at the time of discharge. A deposit will be required if your pet is hospitalized and for certain procedures and treatments.
 
Will I be able to arrange a payment plan?
The Veterinary Medical Center offers a flexible payment plans for veterinary health care treatments through Citi Health Cards. You can apply online or at the VMC for this card, which is administered by Citibank. The VMC offers no other form of financing, but does accept all major credit cards, as well as CareCredit.
 
As a specialty and emergency facility serving a large geographic region, the Veterinary Medical Center currently treats anywhere from 500 to 1000 patients per month. The nature of our business means that we have no previous relationship with the majority of the clients visiting us, and will likely never meet them again after the current visit is complete. The overall volume of patients coupled with the nature of our relationship with the clients makes any sort of financing through the Veterinary Medical Center a business impossibility. We would love to be able to offer more flexibility in this area. It would, however, be literally impossible for us to stay open and provide medical care to any pets if we allowed any sort of billing.
 
Why does this seem more expensive than my regular veterinarian?
We understand that the costs here at VMC may be greater than those you are used to at your family veterinarian's office.  The VMC of CNY is staffed by highly-skilled, board-certified veterinary specialists, veterinarians, and highly qualified licensed veterinary technicians. Our equipment and technology is state-of-the-art and upgraded to keep pace with advances. Many treatments and procedures are complex and involve the attention of multiple skilled professionals. Additionally, VMC operates 24-hours a day, seven days a week, providing your pet with high quality, continuous monitoring and care. All of these advantages have associated costs which exceed that which a non-specialized, general practice animal hospital needs to invest.
 
Sometimes veterinary health care can seem more expensive than human health care. In veterinary health care, you the pet owner are fully exposed to the full (“real”) cost of care, minus any of the protections of the human health care system. Please remember that human health care may be partially or fully covered by insurance. Additionally, human health care costs are shared by municipal, state, and federal governments.
 
The VMC is a private business that relies on the timely payments of our clients for survival. We receive no grants of any kind. We receive no charitable contributions that support our operations, nor do we receive any federal or state subsidies.   Our business ethics and strategies aim for the maintenance of healthy business practices that will ensure our ability to treat critically ill pets 24-hours each day, 365 days per year. 
 
For additional information about what is entailed in the cost of veterinary medicine, please visit the American Animal Hospital Association