Emergencies Happen at All Hours

We know that emergencies happen at all hours. That’s why we’re here every hour of the day, every day of the year. Our emergency doctors and staff work in our emergency service because they love it and enjoy the challenge. They’re here on Christmas morning, New Year’s Eve, during the Superbowl, on Mother’s Day, Labor Day, Thanksgiving, and every other hour of the year. We’re committed to “being there” for you and your pets.


Why choose VMC for your pet’s emergency care?
  • Emergencies don’t make us panic –they’re what we handle all day! Our emergency doctors and staff are oriented toward emergency medicine – they have the tools, resources, equipment, knowledge, and experience necessary to treat your pet in the most critical situations.
  • Our emergency department is led by the greater Syracuse area's only veterinarian residency trained in Emergency and Critical Care.  Our most critically ill patients can be directly transferred to the Critical Care service.
  • Our licensed veterinary technicians are led by the greater Syracuse area’s only technician specialized in Emergency and Critical Care.
  • We are the only veterinary facility in the Syracuse area available 24 hours a day – every day.
  • The VMC is the only veterinary facility in the Greater Syracuse area to meet the rigorous requirements of the Veterinary Emergency and Critical Care Society (VECCS) for a full-service Emergency and Critical Care Center.
  • We'll communicate with your family veterinarian to ensure that appropriate care continues after the critical stage has passed.
What to expect at VMC if you have an emergency:
  • Call to let us know that you are coming if you are able. This lets us prepare for your arrival and speeds the process.
  • If your pet cannot walk, please inform us by phone so that we may ready a gurney and the assistance necessary to swiftly move your pet into the building.
  • After your arrival, our nursing and client care staff will cooperate to collect critical information about you and your pet
  • During the busiest times our emergency technicians evaluate your pet in the waiting area to establish the order in which patients are seen. This triage system ensures that the most critical pets receive treatment first.
  • We cannot predict our caseload from minute to minute. We regularly reevaluate each patient on the emergency service to determine which patient requires care most urgently. In the case of heavy patient load, we ask for your patience and promise to keep you informed of changes to the best of our abilities.
  • If your pet is critically injured or critically ill, we will administer pain medications and other treatments necessary to stabilize your pet while we discuss treatment plans and long term care with you.
  • We will discuss costs of your pet’s care at this time, and will expect payment for care at the time of your visit. We are committed to frankly discussing the financial costs associated with all courses of treatment. We offer different forms of financing for those who need it. Find more information here